The techs always have an upsell of some sort. This can be done, but you have to pretend you know what you are doing and just muscle your way past the first tech. I have had to push these techs to put in a request for a mailbox refresh so the IMAP mailbox straightens itself out.
Unless you beg and plead….and if you do it right, the tech might get a bit more technical. If it works on the online browser, that is as far as they will go. Let’s say you call in with an IMAP mailbox that is not synching….they will have you log in the website browser and of course it syncs there, so they can’t help you anymore. They are outstanding at upselling, but not supporting. They do have basic tech training and some actually have more advanced skills to help, but finding those techs is very difficult. So if you are in a conference call with a client, forget trying to talk to them…you can’t override the lady upselling you on making a statement on the web.įrom my many years of supporting email, I have found the first level “sales people” at GoDaddy are somewhat technical, but are built more for sales. Music that can be stopped, but if you stop it….a lady comes on and talks every 30 seconds. I will review my experiences as a paid technician who calls GoDaddy for support since I started out in 2007. I was right…she called back and not only did the person on the phone find he didn’t do it, but he DOWNGRADED her account! So that tech had to do a hustle and transfer my client to someone else to get their current mailboxes fixed! I told client that the sales guy was probably upset that she wouldn’t go with Office 365 and didn’t do the request.
We waited an hour and the mailbox would not allow us to create it. So all she needed was just one mailbox….I told her to call GoDaddy and get one more added to their account. The sales guy pushed Office 365 as they are trained to do, she refused and just asked for another mailbox.
Adding a mailbox seemed like a nifty little answer for this team of 12 (as you might not know, a shared public calendar cannot be viewed on a phone or tablet). Her team needed a shared mailbox so everyone could use it for the conference room via computer, phone or tablet. This blog was brought to life after I helped a client with quick 1 hour request. ApAs an Outlook Expert, Exchange Migration Specialist and Office 365 Consultant, I get calls in often from clients who either want to use GoDaddy for Office 365, have already used them, or want to get out of a nightmare situation with them.
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